TERMS & CONDITIONS

Refined Fitness (Pty) Ltd

Effective Date: February 2026

By purchasing a membership, booking a class, or entering our premises, you agree to the following Terms and Conditions.

1. Membership Structure

Refined Fitness operates as a class-based training facility.
There is no open-floor gym access.

Membership options and pricing are outlined on our website and within Octiv.

Personal Training clients are not required to hold a membership.

2. Payments

All memberships and class bookings are processed through the Octiv Fitness App.

By enrolling, you:

  • Authorise recurring monthly billing (where applicable)
  • Agree to card details being securely stored via Octiv
  • Acknowledge that failure of payment may result in suspension of access

3. Cancellation Policy

Membership cancellations require 30 days’ written notice.

Notice must be submitted via:

Membership fees remain payable during the notice period.

4. Founding or Promotional Offers

Promotional memberships may have specific terms. These will be clearly stated at the time of activation.

5. Indemnity & Assumption of Risk

All members and guests are required to sign an indemnity and assumption of risk agreement upon enrolment.

By participating in training activities at Refined Fitness, you acknowledge that:

  • Physical exercise carries inherent risks
  • You voluntarily participate in all activities
  • You assume full responsibility for any injury, loss, or damage sustained

Refined Fitness (Pty) Ltd, its directors, employees, and contractors shall not be held liable for injury, loss, or damages except where caused by gross negligence.

Members confirm they are medically fit to participate and have disclosed relevant health information during enrolment.

6. Medical Responsibility

It is the member’s responsibility to:

  • Inform coaches of any injuries or medical conditions
  • Seek medical advice before commencing training if necessary

Refined Fitness reserves the right to refuse participation if it believes training may pose a health risk.

7. Minors

Members aged 12–17 must:

  • Be enrolled by a legal guardian
  • Have a signed indemnity from their guardian

Guardians accept full responsibility for the minor’s participation.

8. Guest Passes

All guests must:

  • Register their details
  • Sign an indemnity
  • Follow coaching instructions

Guest passes may be limited or revoked at management discretion.

9. Code of Conduct

Members agree to:

  • Treat staff and fellow members respectfully
  • Follow coaching guidance
  • Use equipment responsibly

Refined Fitness reserves the right to suspend or terminate membership for misconduct.

10. CCTV

The premises are monitored by CCTV for safety and security purposes.

11. Limitation of Liability

To the maximum extent permitted by law, Refined Fitness shall not be liable for:

  • Personal injury
  • Loss or theft of personal property
  • Indirect or consequential damages

12. Amendments

Refined Fitness reserves the right to update these Terms & Conditions. Updated versions will be made available on the website.